Shipping Policy

Transportation and Shipping Information

For international freight, we use certified freight forwarders such as CNE, TNT, DHL, or UPS. In order to handle the journey and protect our products from potential damage, we ensure that they are adequately packaged. Our price does not include shipping costs. They will be added to your order at checkout. Please note that the shipping cost estimates for large and bulky products are only indicative. For accurate freight calculation and other assistance, please contact info@stepsmaterial.com Unable to ship to Russia, Belarus, and Iran.

Taxes and Duties

If your delivery country charges local taxes or tariffs, these taxes or tariffs will be charged upon arrival of the package in the destination country. You must pay these fees. This also applies to purchasing gifts or other purchases made on behalf of another recipient. Unfortunately, we are unable to control customs fees and cannot inform you of the cost until you place an order. Customs policies vary greatly among countries. Please contact local customs for more information.

Delivery time

The products sold on the website are mostly customized products. We usually ship out within 7 days of receiving your order, but some products will be shipped out within 14 days. Please understand. Most regions around the world will receive your product within 30 days after shipment. You can also track the progress of product transportation on the website.