Refund and Returns Policy

Our commitment to our valued customers: We are committed to becoming your trusted partner, providing high-quality products at the lowest price, service, and convenience. If you are not completely satisfied with your purchase, we will assist you with replacement, return, or repair here. If you receive a product that you are not satisfied with from us, please contact customer service {customer service email} for returns ◆ All products sold on the website are samples, and the price is only the cost of our service personnel, so we do not support unreasonable returns or exchanges. Without any quality issues, we regret to inform you that we are unable to provide you with a refund or exchange. If there are any quality issues, please contact us within 24 hours of receiving the goods and upload product images and proof of damage. We will refund you.

◆ Return and Exchange Declaration Form (if applicable) We only replace defective or damaged items. If you need to exchange it for the same product, please feel free to contact us at any time info@stepsmaterial.com We are happy to provide assistance. Please contact us via email to request a return address before returning. Email: info@stepsmaterial.com If one of the following two situations occurs, we will not be able to refund. 1. Send the product to the wrong address (including returning it directly to the shipping location without contacting us). 2. Choose the return method of COD for shipping costs. Refund (if applicable) ◆ After receiving and checking your return, we will send you an email notifying you that we have received your return. We will also notify you of the approval or rejection of the refund. If you are approved, your refund will be processed and the credit card or original payment method will be automatically applied to your credit card within 7 working days. You will be responsible for paying for the return shipping cost. The shipping fee is not refundable. If you receive a refund, the return shipping fee will be deducted from your refund. If you return or exchange, we will ship the product upon receiving it. The exchange time may vary depending on where you reside. If your shipping cost exceeds $75, it is best to choose a traceable shipping service or purchase shipping insurance. If we are unable to receive the item you returned, we will not be able to refund it. Sales items (if applicable) can only be refunded for regular priced items, unfortunately, special priced items and samples cannot be refunded. If you have not received the refund yet, please double check your bank account first. Then contact your credit card company, and the refund may take some time to be officially announced. Next, contact your bank. It usually takes some processing time before the refund is posted. If you have completed all these operations but have not yet received a refund, please contact us by info@stepsmaterial.com .